Frequently Asked Questions

When you first purchase one of our apps, you receive two codes: a Daigo ID and an Access Key. If you have already purchased one of our products, you already have a Daigo ID and can use it to tie your purchase to your account. Your Daigo ID is public and identifies you. The Access Key is tied to the product you just purchased and a corresponding subscription. Now there are two cases to consider: 1. You have purchased our app via an app store. In that case, it is already authorized and you don't need to do anything. 2. You have purchased our app via our website or one of our re-sellers. In that case, the app should also be unlocked automatically when you download and first access it. However, that method might not be available on your platform or might fail. That is not a problem and normal in certain configurations. If your product remains unactivated, go to the Preferences or Settings section of the app and enter your Daigo ID and Access Key in the respective fields. You can copy & paste these keys into the edit fields. For example, to unlock your copy of Daigo Notebook, go to Preferences : Account and paste the Daigo User ID and Access Key you've received in the confirmation email into the respective fields. For online syncing, you also need to add your personal encryption password. Once you've entered the keys and a strong enough password, the Status will change to online after a while and Daigo Notebook starts syncing automatically.

You can cancel any running subscription by logging into the client area: press the Sign In button on our web page and enter your Daigo User ID and the website password that was delivered to you in the purchase confirmation email. Go to the field that describes the subscription and verify it is the right subscription for the right product. Press Cancel Subscription. This will bring you to our reseller Hotmart where you can end the running description. Alternatively, you may also sign in to Hotmart directly and cancel your subscription there. Once a subscription is cancelled, it will continue until it runs out of time; it will not renew again automatically.

It can take some time until your confirmation email arrives, sometimes even several hours. You should first receive confirmation emails by our reseller Hotmart and possibly also by your payment company (e.g. your bank if you used a credit card). You should then receive an email from Daigosoft with your Daigo account data. If you haven't received this email after a while (a few minutes) please check your spam folder for emails from daigosoft.com and classify them as “ham” if necessary. If you don't receive an email from us within a few hours, please contact support and include any purchase information in the request. However, do not include any credit card numbers and other confidential payment details—we only need the confirmation from Hotmart and your email address to confirm your purchase.

No. After you've purchased Daigo Notebook, the program will work indefinitely as a local note-taking app and you will receive free bug fixes and minor version updates until the next major version is published. Your first year subscription is free. After that, you only need a Daigo Notebook subscription to sync notes between multiple devices.

In theory Yes. Notes are really just plaintext files with the note nanoid as directory name, and files are in a File directory in each note directory. However, in practice correct syncing can be quite complicated. What happens if you change the same note on both devices and then sync? In our implementation, note texts and files are merged and there is a complicated version maintenance in sync files. If you roll your own syncing, you need to take into account such conflicts. That being said, for many normal use cases normal “last edit wins” syncing might suffice.

Rest assured that we know about the myriad of fancy note-taking apps out there and continuously work on improving Daigo Notebook. However, our apps are deliberately minimalist and the long-term goal is to resist “feature creep.” For that reason, please understand that we give each feature request careful consideration and sometimes decide not to implement a feature. The decision depends on many considerations. On a side note, particularly programmers and power users tend to underestimate the amount of work a seemingly simple feature requires. A new feature is not just about adding functionality, it also takes additional testing, documentation, marketing changes, support tasks, and increased long-term maintenance. So please bear that in mind when making a feature request you're always welcome to make.